Keeping the Human Touch in an AI-driven Future
Sign up for a free trial at Zendesk 👉 https://zdsk.co/3pDgmoh
Check out more podcast episodes 👉 https://zdsk.co/3pMnzlU

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

Resources mentioned:
AWS Generative AI Accelerator I Sign up for a free trial at https://zdsk.co/3pDgmoh

Timestamps:
Intro - 0:00
Deepam’s background and experience with AI - 1:45
The diverse applications for generative AI - 4:27
Unique spaces being explored with generative AI - 6:17
Balancing innovation with the human touch - 8:55
Differentiating between hype and real innovation in AI - 12:02
Challenges with AI including accuracy and data privacy - 20:51
The unique capabilities and risk taking abilities of start-ups - 29:31
The transformation of human productivity with the help of AI - 32:30

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2023
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2023
👉 Twitter: https://zdsk.co/ZendeskTwitter
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 TikTok: https://zdsk.co/ZendeskTikTok
👉 Instagram: https://zdsk.co/ZendeskInstagram

#CX #CustomerService #CustomerExperience