Teams | Collaboration | Customer Service | Project Management

Join us and learn how to read and understand your forecast, manually adjust forecasted inbound volume and required staffing, and grasp algorithm selection. Gain clear, practical skills to optimize your planning and staffing needs with confidence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The pending status might be Zendesk's most underrated feature. Most support teams ignore it, but it can transform how your team manages tickets and protects your SLA performance. In this video, Jude explains exactly when to use pending status and how to set it up properly for maximum impact. What you'll learn: When to use pending vs keeping tickets open How pending status keeps agent views focused on actionable work Why tickets automatically reopen when customers respond How pending status pauses SLA timers (protecting your targets) Setup tips for views and follow-up automation.

Learn how Susan uses Miro to research and define target personas that drive successful partnership programs. Starting with company context and historical data, she maps out goals, uncovers assumptions, and gathers relevant insights in one centralized Miro board.

Feeling the weight of complexity, silos, and outdated systems? You’re not alone. Nearly 9 in 10 execs say they need to move faster just to stay in the game. In this fireside chat, Atlassian’s Field CTO Rick Maharaj and Strategic Solutions Executive Eddie Park share what it really takes to close the gap between strategy and execution, starting with a more connected way of working, powered by Atlassian and AI.

In this episode, we sit down with Jim O’Gorman, Chief People Officer at Included Health. With a workforce that spans clinicians, hourly care advocates, engineers, and corporate teams, Jim shares how his organization is rethinking connection and community in a complex, hybrid environment. Together with Simpplr’s Chief People Officer, Miriam Connaughton, they explore why belonging is critical to business success, how to move beyond outdated culture playbooks, and what it takes to build genuine connection at scale.

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