Teams | Collaboration | Customer Service | Project Management

Happy new year from the OneDesk team! The January 2025 release is now live with some great new features and enhancements.

You know that feeling when you’re in a meeting or class, and the info is coming at you too fast? That was me, trying to keep up and capture key points. I relied on scribbled notes and hoped I’d remember, but let’s be honest, it didn’t work. That’s when I turned to note-taking apps. After trying several, I finally found the ones that helped me stay organized and actually remember important details.

A proof of concept (POC) demonstrates the feasibility of a proposed product, method, or idea. You must prove why your idea will work in the real world, so stakeholders and investors feel comfortable moving forward with the project. In this piece, we’ll explain how to write a POC and why this presentation is a beneficial part of product development. Before you spend time, money, and energy on a project, it makes sense to research whether your idea is worthwhile.

Goals help you take action on larger ideas or visions. Short-term goals specifically help you to plan and take action on tasks that can be completed in the near future. In this article, get two strategies to help you create short-term goals more effectively. Then, check out some examples of short-term goals, plus how to track and use them so they have the highest impact. We all have goals, both at work and in our personal lives. Buy a house, start a new company, manage a team—the list could go on.

Workload management tools can often feel like walking a tightrope. One misstep, like assigning too much work to one team member or not having clear priorities, can lead to missed deadlines, frustrated team members, or even burnout. On the other hand, effectively managing workloads ensures your team is organized, productive, and motivated to deliver their best, ultimately contributing to overall profitability.

What if your HR (Human Resources) team could spot employees who might leave before they even think about it, recognize top performers early, or figure out exactly which skills your team needs for future success? It’s like having a reliable weather forecast for your workforce, helping you prepare for what’s ahead and ensure your team members thrive in the workplace..

How do businesses keep everything running smoothly, no matter how many employees they have? Imagine it’s like running a school play. Every actor has their role, the stage crew handles the details, and the director makes sure everything happens on time and in the right order. That’s what WFM (enterprise workforce management) does—it helps businesses coordinate all the moving parts to work together seamlessly.

We’re kicking off 2025 with an exciting new Gmail add-on for everyone spending a lot of time working in their inbox. Designed to save you time by reducing admin work, this add-on lets you effortlessly turn emails into tasks in Scoro, log work time directly from your inbox, and more.

What if you could turn employee performance into a clear path toward achieving your company’s biggest goals? Think of it like a GPS for your team—guiding everyone in the right direction, helping them avoid detours, and ensuring they arrive at success together. That’s exactly what a modern performance management system does. It aligns employee goals with company objectives, boosts productivity, and supports employee growth—all seamlessly and efficiently.

Struggling to allocate your organization’s people, tools, and time effectively? If so, you’re probably also struggling with budget overruns, project delays, and frustrated team members and clients. Learn how to avoid these problems by using a resource breakdown structure.