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Productivity

Top 12 Call Center Motivation Tips to Boost Agent Engagement

Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets is bound to stress them out. So how do you ensure call center motivation? Don’t worry. In this article, we’ll give you 12 no-nonsense call center motivation tips to help you boost employee engagement, leading to increased overall profitability.

Employee Computer Activity Data Dashboards - Workforce Analytics Software | BrowseReporter

Ready to make data-informed workforce management decisions? Get actionable insights into the computer activity of your employees with a free trial of BrowseReporter. BrowseReporter is a versatile employee computer activity monitoring software that helps organizations enforce policies, meet compliance requirements, and understand how their users operate - no matter where they’re located.

The Pros and Cons of a Four-Day Working Week

Many organizations have tried the four-day working week, including Microsoft Japan, the Utah State Government, and a number of small UK companies. And all of them report many benefits. But so far, the only one to switch permanently is Perpetual Guardian – a New Zealand financial services firm that trialed the practice in 2018 before transitioning all 240 staff. Now the four-day working week is becoming a hot topic, with the governments of Spain and Scotland recently announcing major trials.