Teams | Collaboration | Customer Service | Project Management

Learn how to leverage Teramind's powerful features to monitor and improve employee productivity.

As your customer service team grows and your support operations become more complex, agents can get bogged down looking for the right productivity tools to use. With contextual workspaces, you can automatically surface the most relevant tools for solving the ticket at hand.

Teramind for Legal is an insider risk management and data loss prevention solution designed to address law firms' insider risk concerns.

Looking back at the funfilled year that 2018 was for Freshworks!

Learn how ticket deflection can save time and money by reducing the overall number of tickets!

Guide is designed to provide the best experience for possible and allow them to be as productive as possible.

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.

With Zendesk’s Collaboration add-on, agents can connect with the right people without leaving the ticket — making things smoother for both the agent and customer.

Forgot your password? Worry not. Troop Messenger lets you allow to reset your password with simple steps in this video

Girish Mathrubootham, CEO, Freshworks talks about the future of customer engagement, the AI wave in the SaaS world, and Freddy - Freshworks’ new omnibot, while presenting his keynote address at Refresh ‘18, Freshworks’ first user conference held in New York.