Teams | Collaboration | Customer Service | Project Management

Latest Videos

What is customer centricity? Here's how to put your customers first | Zendesk

Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.

Slack's Customer Success Podcast: Episode 4 - Internal Comms

Finally here, our fourth episode! For today’s episode we have Emily Zwecker, Senior Manager of Internal Comms here at Slack. In this episode Emily shares a lot of knowledge and some great tips, to help Internal Comms teams to work through Slack in a way that is more simple, more pleasant and more productive.

The 3 Benefits of Productizing Your Agency's Services w/ Sam Shepler

Should you productize your services? Does a productized service business completely differ from the standard agency model? Can both models co-exist within the same business? These are all questions we answer in today's conversation with Sam Shepler, CEO of Testimonial Hero. He transitioned from leading a full-service video production agency to founding a productized service business in 2018. In this episode, Sam shares the 3 specific benefits of productizing your services--and the potential pitfalls to look out for.

How I do Sprint Planning in Miro

Watch Rosanna Knottenbelt, Product Lead at Miro walkthrough her sprint planning process with her team in Miro. Rosanna shares a holistic view from product roadmap to task estimation and valuable tips to make planning engaging, collaborative and efficient for your team. If you like Rosanna’s board, head over to Miroverse to try it out with instructions on how to use it from Rosanna. It’s free.

Effective Board Management in Miro: Sharing & Setting Permissions

Master the art of board management in Miro with our comprehensive guide on sharing and permissions! This video will take you through the essentials of managing access, controlling permissions, and sharing boards in Miro. Whether you're a team leader, a project manager, or a collaborative group member, these skills are crucial for maintaining control and security over your Miro boards.