Part of the remit of an ops leader is to ensure they’ve got the right people, in the right place. In many agencies, account managers handle sales, client relationships, AND project management. However, this hybrid role often leads to trade-offs. Everyone’s got their own strengths and preferences – and these responsibilities seemingly require very different personality types.

Unlock the power of the Story Points Widget and transform your team’s estimation process! In this video, discover how easy it is to add the Story Points Widget to your board, enabling your team to select, drag, and attach story points to sticky notes or cards effortlessly. See how story points integrate seamlessly with Miro and Jira cards, keeping your records up-to-date and your team aligned. Perfect for visual and collaborative estimations, this feature is a game-changer for your workflow.

With Miro AI you can generate, transform, and refine content faster than ever.

Keep your projects on track and your team in sync with Timelines.

Plan out your dream garden with Julia��https://www.instagram.com/reel/C66srUjOeaM/

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.

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This episode features an interview with Kosheno Moore, Vice President and Digital Community Leader for Regional Center Satellite at Fidelity Investments. In this episode, Shawn and Kosheno discuss strategies for creating meaningful digital connections, the future of D&I within corporate culture, and how to foster a sense of belonging among employees.

In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.