This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed'). Here it goes!

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

Colin Shaw talks to Freshworks about how CX statics remain stagnant throughout the industry and why companies should work on changing this instantly. Sharp points, punched with humour and personal stories.Colin Shaw makes for an entertaining and educational listen.

Martin Hill-Wilson the CX and AI engagement strategist talks to Sairam Krishnan from Freshworks about omni-channel engagement and how it effects the overall customer experience in an enterprise.

Learn more about our detailed tabular reporting process and also ticket views in this informative webinar!

This video provides an overview of what statuses are as well as how and where to configure them.

OneDesk is software for project management and helpdesk. This video covers how to submit timesheets, run task timers, and export your timesheets.

We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.

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