In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.

Implementing time tracking software with screenshot is essential these days for businesses to maintain work integrity, employee efficiency, and accountability. Due to the technological advancements at workplaces, it’s essential to have some sort of tool for employee hours tracking. Trust me, you can’t track the work of your diverse teams nowadays manually without heavy expenses.

Managing a business organization can be compared to building an airplane while still flying. You are on your rollercoaster ride, multitasking and keeping your fingers crossed that the vital components do not collapse. But what if real turbulence does not come from outside? What if hidden inefficiency is slowly pulling your business back?

It feels as though 2024 was a year that highlighted the need for a new era of communications. To cite just a few examples, Russia intercepted German military discussions about providing Taurus missiles to Ukraine through a security lapse during a WebEx video conference call. A weakness exploited through a lack of interoperability between systems, and reliance on the unencrypted phone network to bridge the gap.

Organizations widely agree that innovation is urgent and important. But here’s what’s less clear: how to consistently fuel and foster that innovation. Through our research, we’ve identified four main building blocks for cultures of innovation, and there are clear strategies that separate organizations that experience repeatable success versus ones where innovation is less frequent. We’ve already explored how purpose fuels innovation.

Discover strategic workforce planning solutions, tools, and strategies to align your team with organizational goals, prevent burnout, and prepare for future challenges.

Do you want to improve the way you work in your business in 2025? This blog is for you. In this blog, I have shared a list of worktime employee monitoring software that will show you improvement in the way you work in your business and can increase your employee productivity, we will look into it and help you with making the best choice for more growth and success. So, without stretching it any further, let’s get started.

WhatsApp, the ubiquitous communication tool used for everything from family check-ins, party planning, unsanctioned work communications , and even the occasional cat meme. The app makes staying in touch incredibly easy. So easy in fact that WhatsApp is often used, whether purposefully or not, as a tool for corporate messaging and calling. For any business that has sensitive data to protect or keep private, there are many reasons why using WhatsApp for enterprise communication is a terrible idea.

As 2024 comes to a close, it’s the perfect time to reflect on the major milestones achieved this year and highlight the innovations we’re looking forward to in 2025. Advancements in Artificial Intelligence (AI) particularly have impacted customer support industry-wide this year, sparking creativity and enhancing efficiency. Our product is growing alongside these advancements. With the leadership of our new CEO, Grant Stanis, we continued to innovate and develop new products this year.

People say time is a valuable commodity in business, but how about managing time? That’s where it can get complicated. Getting off track and devising wrong schedules, overworking a particular team, or having resources remain idle is straightforward. Meet AI-time tracking—the precise solution that helps eradicate the art of estimating resources.