You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business plan. So, where should you look for new clients? Whether you’re relatively new to the industry or already well established, you have plenty of options to find more clients.
When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams work more efficiently. However, both have downsides. SoftActivity lacks in-depth productivity insights, while ActivTrak has fewer security-focused features. So, which tool is the better choice for your organization, or is there a better option?
Time is money. Dive into our latest blog to uncover top strategies for preventing time theft and ensuring accurate reporting. Boost productivity, maintain financial health, and build a culture of trust. Read now for a smarter workplace and discover how remote employee tracking software can help prevent time theft.
IT leaders have been responsible for keeping systems up to date and managing security issues. With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. Half of IT leaders we surveyed say that they’re being asked to do more with fewer resources.
A few decades ago, working from home was a luxury. However, in the wake of the COVID-19 pandemic, remote work has boomed, and flexible work environments have become almost an expectation of employers. The accelerated shift to remote work has presented many challenges, particularly around communication, monitoring progress, and meeting deadlines. But it has also created many opportunities, such as access to more talent, better work-life balances, and enhanced company cultures.
Are your employees engaged at work? Chances are, they’re not. Data shows that only 32% of the American workforce is engaged in their work. That leaves a whopping two-thirds who feel some level of disengagement from their job. A company’s culture profoundly affects employee engagement levels, as well as other aspects like customer service quality and staff retention. Fostering a healthy workplace culture is highly important, and most people agree.
Discover key strategies for fostering trust and productivity in hybrid work models, and learn how tools like Insightful’s remote worker tracking software can enhance your team's cohesion and efficiency. Explore hybrid remote work best practices for fostering trust in remote teams.
Discover how employee monitoring tools like Insightful’s remote workforce software and time tracking for remote workers optimize the hybrid work environment, turning data insights into actionable strategies for productivity, security, and employee well-being.
Work chat apps help streamline internal collaboration and external interaction. Whether it is an emerging startup, a mid-level company or an established enterprise, choosing the correct chat for work is essential, as it can make or break the agility and effectiveness of your daily business operation and communication. In this blog, we have curated the 10 best chat apps for work and listed the best practices you must follow to leverage their features to drive business benefits.
