Teams | Collaboration | Customer Service | Project Management

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. In order to continue delivering seamless customer experiences and generating higher revenue, you’ll need to keep a close eye on the trends leading the call center industry.

In the ever-changing economy of today, there’s one certain thing, and that’s working smarter than harder has become normal. New cultures, such as working in an open space office, working from home, or building a digital nomad company, all contribute to this new normality. With technology providing more efficient ways to work, there’s no end to opportunities for people to find out what works best for them.

Ticket escalation is essential to ticket management and the ticket process flow. In a nutshell, it's a way to provide quick responses to tickets and keep up with your SLAs – which is crucial if we consider that speed is the number one factor that impacts end-user happiness with IT incident resolutions. Therefore, escalation is a way to provide the best possible service for users and customers when requests are reassigned to specialized help desk agents.

Productivity is an ongoing trendy topic holding a strong position in business growth and development. Therefore, it is very essential to know importance of productivity in the workplace. Or how productivity can help businesses to grow more? Or how beneficial are workplace productivity tools for employees and companies? There are a lot of questions that arise when it comes to productivity. However, productivity enhancement is the most prominent challenge businesses overlook globally.

Learn more about your employees by asking the right questions with this guide (and free survey templates!).

SoW is the abbreviation for scope of work, but it can also signify statement of work. But are these two ways to state and define the same thing? No, the scope of work vs statement of work is two different things. Both are valuable management tools that ensure your next work project is organized efficiently. So, what’s the difference between the scope of work vs. statement of work, and how can these two documents contribute to achieving project goals? Read along to find out!

If you’re in the market for a powerful note-taking and task-management application, you’re in for a treat. Evernote, Notion, and nTask are all top-of-the-line applications that can help streamline your workflows and make your life a lot easier. In this article, we’ll go over the key features of each application and what makes them so special as well as the comparison between notion vs Evernote vs nTask. Ready to get started? Let’s get started!

As a remote business owner, it’s important to know how to effectively track time and pay your remote employees. If you’re not careful, you could end up paying your remote team members for hours they never worked or underpaying them for the work they did do. This can become a big problem over time as it can even lead you to bankruptcy. There are a few different ways to track remote employee time, and the method you choose will depend on your business needs.

Project managers employ various charts and graphs to display the project’s state and progress, making it easier for the stakeholders to comprehend. However, a Burn-up chart can be significantly more beneficial then others, especially when it comes to managing projects They can help enable the project’s stakeholders to analyze its advancement and see the timeline, issues, and budget.

Human Resources automation takes various forms, and one of them is automated employee onboarding. It makes sense: the onboarding process is a key element in the lifecycle of any employee, and in fact, 93% of new hires assure that their onboarding process would determine whether they would stay at the company. The onboarding process is the first time a new employee gets a feel for your organization, brand, and work culture. So, it's something that companies should not take lightly.