Teams | Collaboration | Customer Service | Project Management

The Accidental CEO: Track These Essential Metrics For Success | Scoro

Are you an Accidental CEO? If you’re a former solopreneur whose success has led to the formation of a company, you may just be. Do you find yourself overwhelmed with managing your business or agency, trying to balance your essential work with the operational and financial aspects of running an organisation? You’re not alone. Many solopreneurs who started as talented freelancers find themselves in this same position.

How to Structure and Organize Your Account

A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their own workflows. The first step in determining how to organize your work is to get an understanding of the structure of OneDesk. We want to help you make the most of your options and organize your work logically. In this article I’ll go over some best practices and common configurations.

What's New At TeamSupport? Q1 2023 Product Releases/Updates

TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023.

The BPO 4-day work week: A game changer for the outsourcing industry?

The concept of the 4-day work week has gained traction in recent years as companies worldwide seek to reduce workplace stress, boost employee satisfaction, and improve productivity. The UK has now embarked on a pilot trial involving over 3,300 employees from various industries to establish whether this radical new system works. The idea is that employees receive 100% of their pay for 80% of the time while delivering 100% of their expected output.

BPO vs KPO: 7 key differences + 6 common benefits

Business Process Outsourcing and Knowledge Process Outsourcing share many common benefits. But did you know the primary differences between BPO vs KPO? To start with, KPO is a targeted industry that focuses on the outsourcing of knowledge-based services while BPO is the general outsourcing of non-core activities to a third party service provider. KPO also differs quite a bit from BPO in terms of its services and complexity.

7 Corporate Governance Trends in 2023 and Beyond

2022 has seen heaps of disarray with continued supply chain issues, energy price crises, and rising inflation. Businesses were forced to shift priorities and adopt new policies to continue driving profitability. There were also actions on the regulatory front, particularly in corporate governance, to guide companies into transformation. Moving to 2023, the pressure to adapt to the changing landscape continues.