Teams | Collaboration | Customer Service | Project Management

What data can teach us about the 'Great Resignation'

In 2021, people quit their jobs at record rates and it’s a trend showing no signs of slowing. Buddy Punch reviewed government data, news reporting, and academic studies to reveal insights on how the “Great Resignation” is impacting the U.S. workplace. It’s tempting—fair, even—to question how roughly 33% of the workforce could be so willing to forfeit employment and a steady income amid the current climate of economic uncertainty.

What is App Fog? How do I solve it?

Messaging apps are meant to be simple, but the sheer volume of them can be overwhelming. You speak to Gran on Facebook because, let’s be honest, that’s the only app she knows how to use. Then we have Lucy over on Instagram. Your friends are split between Signal and Telegram. The family group chat is on WhatsApp, where you can’t get a word in edgeways. Your longtime work friend Jonathan keeps in touch via LinkedIn. All things work related go via email… and so on.

Rocket.Chat listed as a preferred collaboration platform for the public sector by the Swedish Government

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

What to Say to an Angry Customer - 6 Quick Tips

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.

A guide to the Blue Ocean Strategy

Looking for a way to align your business goals, improve your internal processes, and refine your strategy? If the answer is “yes,” a balanced scorecard could be just what you need. When used correctly, a balanced scorecard helps businesses identify the best growth opportunities. It focuses on a range of different business areas, allowing leaders and managers to align their goals and keep employees on the same page, no matter what their role is in the company.

Plot Diagrams: Why They Matter and How to Create One

Every writer knows the terror of the blank page. You can have a whole cast of fully fleshed-out characters, a vivid setting, and an awesome idea. But what do you do after you type “Chapter 1”? If your stories always lose focus once you start working on them, you might need to do some planning first. A plot diagram keeps you from getting lost while you tell your story. It’s like a map you can follow on your expedition through the lands of creativity.

Employee Control: Types of Employee Monitoring and Control Systems

The desire of firms to maximize workforce productivity at every level of the company spun the concept of employee control. Despite its off-putting name, the overarching goal of employee control is actually to help employees effectively achieve their potential within the workspace. This article discusses employee control systems and the accompanying technology that helps make these systems effective.

What to Say to an Angry Customer

As unfortunate as it is, having poor experiences with businesses seems to be a universal truth for everyone in the 21st century. Even with the internet and all of the conveniences of the digital age, products still don't arrive, they break, or they don't operate the way they are supposed to. On a basic level, disappointment is inevitable.