Teams | Collaboration | Customer Service | Project Management

Building a great SaaS product isn’t just about features—it’s about keeping users engaged. You might spend months developing an amazing tool, but if users sign up, explore a few features, and then disappear, all that effort is wasted. Often, it’s not that they dislike your product; they simply forget about it or never realize its full value. That’s where multichannel notifications come in.

This month, we’re focusing on work management improvements. We’ve improved the visibility of time off in the Planner, added week date tooltips in the Booking tool, and more. These changes may be subtle, but they’ll help you work smarter every day!

Retention starts with career growth. Discover how internal mobility keeps employees engaged and how workforce insights from monitoring employee performance drive smarter retention strategies.

Skype, you’ve served us well. If you’ve ever worked remotely or needed to make an international call, there’s a good chance Skype was your go-to app. For years, it was the first tool many of us reached for when starting the day. But as with all technology, change is inevitable. Recent rumors have fueled the idea that Skype’s time is running out.

We’ve all heard the promise that traditional automation systems, like Robotic Process Automation (RPA) or AI automation, will eliminate manual work and transform your business operations. This stands true, but only to a certain extent. The traditional automation systems run on rule-based, rigid frameworks, which limits their ability to adapt to changing environments and make independent decisions.

As space becomes an increasingly contested domain, military and defense organizations require robust communication solutions that ensure secure, reliable, and instantaneous data transmission across their operations.

‍ After pioneering internet calling 23 years ago, Skype is officially shutting down. Microsoft, which acquired the platform 14 years ago, announced that it will retire Skype to focus more on Teams. With just 10 weeks remaining, users must now decide the next steps for their Skype accounts.

Agile transformation is the process of adopting Agile methodologies and principles across an organization to enable stronger adaptability, collaboration, and more efficient work processes. Organizations go through this process to deliver better products faster, and create more value for the company and their customers. Unfortunately, while the benefits seem clear, according to the 17th Annual State of Agile Report, an alarming 47% of Agile transformations fail. The question is, why?

As the product leader of Wire, I am deeply invested in delivering genuine, user-first security. A critical aspect of this mission is understanding why opt-in security models often fail to protect the majority of users. A prime example of this failure is WhatsApp’s encrypted backup feature, which is a classic case of security as an afterthought rather than a default.

What if your most dedicated employees were burning out—and you didn’t even realize it? Burnout isn’t just about exhaustion; it’s the tipping point between a thriving team and a disengaged workforce, affecting mental and physical health. Picture a high-performing employee who always meets deadlines, stays late, and rarely takes breaks. They appear productive, but exhaustion is creeping beneath the surface, motivation is fading, and stress is taking over.