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IDC MarketScape names Miro a Leader in Team Collaboration Applications

We are thrilled to announce that Miro has been named as a Leader in the IDC MarketScape: Team Collaboration Applications 2024 Vendor Assessment (doc, November 2024). The IDC MarketScape is the premier vendor assessment tool in the information and communication technology industry.

People Analytics: A Comprehensive Guide For 2024

Workforce analytics, also referred to as people analytics, has risen to the occasion to curb the challenges faced by various businesses hoping to make sound strategic human capital decisions in the current world. People analytics is the analysis of the data in relation to workforce behavior with the aim of improving workforce planning and performance, as well as redesigning the performance management systems to retain the best performers in an organization.

6 strategies to strengthen cyber resilience in a digital age

‍ Did you know the ITRC reported 2,365 cyberattacks in 2023? Therefore, senior leaders must build strong cyber resilience to fortify data security. That’ll be your ability to swiftly recover, respond, and identify security incidents. PwC notes that only 2% of organizations implement firm-wide cyber resilience. This can be attributed to challenges like lack of awareness, complex IT environments, and resource constraints.

IT Capacity Management: Optimize Your Tech Resources

Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.

How to Create a Knowledge Base from Scratch: A Practical Guide + Video Tutorial

Are you looking to create a knowledge base? You don’t know where to start? Well, let me tell you that you’re in the right place. A knowledge base (KB) is a central tool within the scope of Knowledge Management. It can be a game-changer if you’re looking to improve self-service support, reduce repetitive support tickets and questions, and improve overall information sharing among employees.

How AI is transforming customer services in the financial industry

Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.

Unlocking CX Value Through Employee Behavioral Analytics: A Data-Driven Approach for Modern Banks

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.

Flex Schedule: Everything You Need to Know with Pros and Cons

Flex schedule allows workers to set hours that suit them, improving health, productivity, and work-life balance. Today, it’s changing the way we work. For employees, they can help them balance work and personal life better. For employers, they can be a great way to increase productivity and attract the best workers. With 81% of workers preferring flexible hours, it's a win-win solution. So, for that reason, I’ll discuss — Let's make your day better. Ready to start?

IDC MarketScape Names Slack a Leader in Worldwide Team Collaboration

Just announced, the IDC MarketScape: Worldwide Team Collaboration Applications 2024 Vendor Assessment (doc, October 2024) recognizes Slack as a Leader. “Slack enables an ease of channel-centric collaboration across different modalities in a way that few products can,” said Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities.