Teams | Collaboration | Customer Service | Project Management

TI-Messenger is moving to Matrix 1.15

Gematik recently announced its intention to rebase its TI-Messenger specification on Matrix v1.15, which brings important improvements to TI-Messenger. The suggested changes are substantial and will have material impact on all TI-M implementations. Currently the changes to the specification are in the commenting phase and all vendors are being asked to understand what it means for their implementations.

10 Agile Collaboration Tools In 2025

Managing projects in 2025 is no longer just about assigning tasks and hoping deadlines are met. Small teams and businesses need tools that adapt quickly, provide real-time visibility, and keep collaboration simple. Agile collaboration tools make this possible by bringing sprints, Kanban boards, task tracking, and progress reports together in one place, along with milestone tracking to help you track project progress at every stage.

XNXP Personality Traits: Unlock Workplace Productivity & Collaboration

As humans, we have all been curious about our personality traits. Usually, we ask others to tell us. However, that’s not how it works. Everyone has a different perspective on you. So, only you can recognize your personality traits and whether you qualify as an XNXP personality type. In today’s blog, we will discover the different XNXP personality traits and how they affect workplace productivity and collaboration. Plus, we will also discover how you can discover your personality the easy way.

All You Need to Know About Process Mapping for Your Projects

Do delivery delays, missed reviews, and duplicate work sound familiar to you? These are not problems with your business’s or employees’ productivity. These are issues with the processes. So, once you get to the bottom of that, you will easily find the source of the problem and get rid of it or do something to streamline the workflow. Process mapping is one of the methods you can use to make a proper blueprint of the process with common or standard symbols that everyone can easily understand.

Manage work across multiple projects the smarter way with Workflows

Juggling multiple projects at once? That’s usually the name of the game when it comes to managing any type of project-based work, whether it’s internally or for your clients. Until now, getting a clear, consistent picture of progress across those multiple projects meant jumping in and out of different boards, repeating the same setups, and piecing together the bigger picture manually. We’re excited to say that changes today with the introduction of Workflows in Teamwork.com.

With AI Profitability Forecaster, your crystal ball for profitable projects has arrived

Profitable projects don’t just happen: they’re meticulously planned from the get-go. But with that planning can come a lot of headaches. Luckily, profitability planning in Teamwork.com just got a serious AI upgrade to alleviate some of the most headache-inducing parts of that work. Meet AI Profitability Forecaster: your new crystal ball for project finances.

Mastering Virtual Team Management: Guide to Leading Remote Teams

The global shift toward remote and hybrid work has transformed the way businesses operate. Today, virtual team management is no longer a specialized skill for a select few—it has become a cornerstone of modern leadership. Whether you’re leading software developers across multiple continents, marketing professionals scattered across time zones, or customer service representatives working from home, the ability to manage virtual teams effectively is essential.

Product Roundup: What's new in Rocket.Chat 7.10

In high-stakes operations, one small mistake can ripple through an entire mission. A question phrased the wrong way, a sensitive detail slipped into an AI prompt, or an overlooked message can slow decisions or put data at risk. That’s why Rocket.Chat v7.10 was built with teams like yours in mind. With Rocket.Chat AI, your queries are automatically sharpened, sensitive information stays protected, and every answer is traced back to its source.

The 6 Best Overtime Tracking Software in 2025

If you’ve ever looked at your payroll report at the end of a pay period and thought – “Where the heck did that overtime come from?” – you’re not alone. Surprise labor costs, payroll errors, and outdated spreadsheets are still eating up hours for managers every week. Overtime isn’t just a math problem. It’s a compliance issue. Under federal law, nonexempt employees must be paid at least time-and-a-half for hours over 40 in a workweek.

The CEO's Onboarding Secret Weapon: Your Support Tickets

By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a place with no agenda: the support ticket queue. Support tickets are the unfiltered voice of your customer base.