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The Move to Complete the Pandemic's Internal Communication's Evolution

Let’s face it, the COVID-19 pandemic changed everything about the way we communicate. It changed the use of our voice and wanting to hear other people. Everyday video chat had its place and purpose, bringing together families, students, and colleagues all over the world. And then, there was the explosion of distance learning and increased digital transformation—all centered on communication.

How Do You Measure the Impact of Product Marketing On Customer Success?

When marketing your product, you work your way towards your end goal of customer success. This is when your customer gets what they want in the way that they wanted it. At its core, when a customer reaches customer success, that means your products have a perceived value. ‍ But how will you be able to know if your customers have found customer success? In this article, we’ll be breaking down the key metrics to track during the stages of your product marketing strategy.

Top 6 Employee Attendance Trackers to Consider in 2022

Looking for a way to boost business performance effectively? You can do that by using an employee attendance tracker. The reason why is pretty straightforward. Certainly, monitoring your team attendance can give you insights that will help you manage your team better. However, the old-fashioned way of tracking employee attendance using a visual spreadsheet is troublesome, outdated, and wrong.

Beyond Systems & Processes: ITIL Benefits to Individuals

The benefits of ITIL to a company or organization are widely discussed. This makes sense for the bigger picture, from the perspective of an organization. Smart organizations these days are adapting an ITIL framework to straighten out their IT service management and achieve business goals. However, it’s not so often you hear the question: what are the ITIL benefits to individuals?

When to hire a new employee for your growing small business

As a founder or leader at a small business, growth is incredibly exciting — it means the thing you’re building is working, gaining steam, and growing market share. But growth can be painfully complicated, too. You’ll inevitably reach a point where there’s more to do than you or your current team can get done — but is there enough work to justify hiring a new employee? In this quick guide, we’ll show you how to decide when it’s time to hire.

Understanding when to hire a project manager

Knowing exactly when to hire project managers (whether your first one or another to join a growing team) is crucial but tricky. Wait too long, and chaos intensifies — cutting into productivity and profits. Yet, hiring too early can be a resource drain that could threaten profitability differently, especially for startups and small businesses. Businesses that have never had a formal project manager might have the toughest time with this decision.

The Commonality in Communication: The Journey of Andréa Maria Cecil Topper into Internal Comms

We all have journeys in life. Rarely do these plans go as expected. Some people fight the direction, believing that the only goals for their life and career are those precisely mapped out with extreme detail. When life throws them a jolt, it can be disconcerting. Some people fall apart. Other people like to take the path that comes to them. People like Andréa Maria Cecil Topper, Director of Internal Communications at Guardant Health,

The Nonlinear Journey of Communications as a Practice and Career: Thoughts from Jill Stracko, Director of Global Executive and Internal Comms at Uber

It is a testament to the tech and communications industry that our leaders are coming from non-obvious fields. Many of our best and brightest are pivoting their careers into internal comms and communications, bringing an abundance of experience and vast knowledge to better their companies and employees. One of the standouts is Jill Stracko, Director of Global Executive and Internal Comms at Uber.

We're placing some bets on the future of customer experience

Admittedly, it’s been a minute since I’ve dusted off my crystal ball – closer to the length of a global pandemic. I made some predictions about the future of CX back in 2018, and certainly a lot has changed since then. During the past few months, I’ve been thinking a lot about this quote from futurist Roy Amara: “We tend to overestimate the effect of technology in the short run and underestimate the effect in the long run.”

19 of the Best ClockShark Alternatives

For business owners, and those in charge of HR, accurate time tracking is crucial for safety, ensuring fair pay, and keeping costs down. But dealing with lost, ripped, crumpled and coffee-stained paper timesheets is not only time consuming, but stressful too. That is why many turn to ClockShark, a mobile app with a GPS function that automatically tracks time and completes employee timesheets. However, ClockShark is not the only time tracking mobile app on the market.