Teams | Collaboration | Customer Service | Project Management

Summer’s winding down, but the pace inside Slack isn’t. While people are squeezing in one last hurrah, our teams have been shipping – and this month’s drop is one of the biggest yet. The theme running through all of it: AI shouldn’t be something you do alone in a tab. Work is better when the people and the agents helping you are in the same room, with the same context, able to see what’s happening and jump in when it matters.

Every missed business call represents an unanswered question, a frustrated customer, or a potential sale that may go elsewhere. Yet answering every call is difficult, especially for small teams. Employees may be helping customers, working on-site, attending meetings, or simply unavailable outside normal business hours. Technology can solve part of this problem, but businesses are often presented with two different categories of solutions: business phone systems and AI receptionists.

Managing distributed workforces in highly regulated industries requires implementing strict technical precautions to balance security, productivity, and privacy.

What is a mouse jiggler, why do employees use them, and what do they reveal about workplace productivity? Learn how to measure output instead of activity.

Workflow optimization: what it is, how it differs from automation, the four numbers to measure, and why you can't optimize a workflow you only documented.

August brings something valuable for every Scoro user – whether you manage sales pipelines, project schedules, financial accounting, or optimize your team’s operations. You can now build complete delivery schedules directly on quotes, delegate operational background tasks to ELI through triggers and actions, and bill exact target sums with partial invoicing.

Compare the best process mapping tools of 2026, from manual diagramming apps to automated discovery that maps how work happens. See which fits your team.

Agentic process automation explained: what it is, how it differs from RPA, and why seeing how work actually happens is the first step to automating it well.

Choosing between ActivTrak and Teramind isn’t a trade-off between privacy and security — it’s a choice between rigid, surface-level productivity tracking and flexible, privacy-first oversight.

Cybersecurity risk in digital collaboration is the exposure to harm or the potential loss that comes from using messaging, calling, conferencing, and file-sharing tools to run day-to-day work. It covers the potential for data theft, unauthorized access, service disruption, and compliance exposure tied to a compromised, misconfigured, or ungoverned collaboration tool.