Teams | Collaboration | Customer Service | Project Management

Looking for a secure, compliant WhatsApp alternative? Whether you're a privacy-conscious individual, an enterprise seeking GDPR-compliant tools, or an EU-based organization demanding digital sovereignty, this article covers how to choose the best alternative to WhatsApp.

As the EU doubles down on digital sovereignty, GDPR enforcement, and NIS2 compliance, one thing is clear: WhatsApp is no longer a viable option for secure enterprise communication. Despite end-to-end encryption for message content, WhatsApp (owned by Meta) still collects metadata, lacks EU hosting, and cannot meet the privacy, governance, and control standards required by European organizations.

In the modern workplace, managing employee shifts efficiently is a critical challenge for businesses of all sizes. With increasingly complex schedules, remote teams, and evolving labor laws, traditional manual scheduling methods are no longer effective or sustainable. This is where shift management software plays a transformative role.

For customer support managers, few challenges are more urgent—or more daunting—than ramping up new agents quickly and effectively. Whether you’re scaling up or replacing outgoing staff, the longer it takes to get new hires up to speed, the more pressure it places on your experienced team—and the more risk you run of customer dissatisfaction. The problem? Many B2B support teams are grappling with long ramp times, complicated tech stacks, and rising expectations from customers.

Collaboration is essential for any organization’s success and productivity. Companies need to share vision and have an understanding of each other’s projects to achieve excellent business outcomes. Missed deadlines. Duplicate work. Teams operating in isolation while critical projects suffer. These aren’t just minor inconveniences — they’re costly consequences of poor workplace collaboration that can derail your organization’s success.

Timesheets keep track of team member work hours and help companies hit their goals. But did you know that timesheets can also help you manage projects and monitor team performance? In this article, learn how to integrate online time tracking with your daily workflow to align your team and increase flexibility. What if we told you a timesheet was more than a punch clock tool used in movies? In fact, modern timesheets can help you track team workload, reduce burnout, and evaluate overall team progress.

Our August update brings powerful improvements to the core experience of Scoro. Explore the new quote estimation matrix for managing deliverables with multiple roles and doers. Gain more visibility into the time budget by roles at the task level. And that’s just the start – we’ve packed in many other improvements to bring more efficiency and ease to everyone’s day!

We’re excited to announce a major leap forward in our partnership with Microsoft: M-Files now natively stores content in Microsoft 365. This innovative approach empowers organizations to harness the full power of Microsoft 365 while benefiting from M-Files’ industry-leading.

Artificial Intelligence (AI) has become a cornerstone of modern technology, transforming how we work, communicate, and live. But what exactly is Data for AI? How does it function, and what are its real-world applications? In this article, we'll explore AI's definition, types, real-world examples, and impactful use cases across industries.

Over the past few years, we've been working hard to identify and deliver accessibility improvements for all of our users across our platforms. Each tweak might seem subtle on its own, but together they create a continuous movement in the right direction towards a more accessible communication platform. For users who rely on screen readers, keyboard navigation, or other assistive technologies, the difference between “usable” and “comfortable” often comes down to the details.