According to figures, before COVID, only 7% of workers in the U.S. had access to a “flexible workplace” benefit or telework. Now, 64% of US employees are working from home now, according to research conducted by SHRM’s COVID-19 Business Index. This swelling of remote work is spurring many organizations to reevaluate their suite of business applications and tech solutions.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be a bit unsettling—as customer service requests increase, it often falls on a single employee or very small team to manage them all. And for a business that’s working overtime to get a foothold in the market, going on a hiring spree doesn’t make much financial sense—and even if it did, that team likely wouldn’t have sufficient tools in place.
Businesses often narrowly focus on growth and what it takes to acquire a new customer. But the investment into nourishing existing customers and showing them appreciation pays dividends. In fact, acquiring a new customer is 5 to 25 times more expensive than retaining an existing one and increasing customer retention rates by just 5 percent can increase profits by up to 95 percent.
Curious about Asana time tracking? Asana is a popular project management software with tons of features that would make any project manager happy. Within the Asana workspace, you can create tasks, access Kanban-style boards, monitor timelines and do tons of other things to easily manage your projects. However, Asana lacks one critical element. Asana doesn’t have native time tracking capabilities. But why should you track time in Asana?
At OneDesk we’ve been working on some big exciting new features, but at the same time we have been making updates to OneDesk with a few smaller, but very useful features. Here is a quick update on the latest improvements you may have missed.
Interested in tracking time in Trello? Trello is a popular task management tool that tons of companies use to manage their project workflows. And its simple card-like interface makes it an excellent choice for teams who want a user-friendly project management and collaboration tool. However, Trello doesn’t have a native time tracking feature.
Last month I started working in the cybersecurity space. Cybersecurity has always been quite a mysterious word to me. I pictured cybersecurity to be a company’s security walls to protect themselves from all kind of hackers sitting in dark rooms attacking companies through the internet wearing badass eye masks.
We’re making it even easier to unlock the value of your software, with deeper integrations and new features for our shared customers
It’s no secret that remote work or telecommuting was gaining popularity in the United States over the past decade. According to one recent study, about 4.3 million people work remotely at least half the time — a number equivalent to about 3.2% of the entire workforce. All told, the number of people who work from home in some capacity has increased by an impressive 140% since 2005 alone — a trend that showed absolutely no signs of slowing down anytime soon.
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer service, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way you think about a company, and it can create real loyalty.
