Teams | Collaboration | Customer Service | Project Management

Avoid breaking promises and improve customer service with these three steps.

November 1, 2021 - Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, has been named Best Customer Service Management Platform - USA by Acquisition International's Corporate Excellence Awards.

Peoples Bank is one of the leading locally-owned and operated community banks in Washington state, meeting the financial needs of businesses and families in Whatcom, Skagit, Island, Snohomish, King, Chelan, and Douglas Counties. The bank is closely held and operates three principal business units: business banking, retail banking and home lending.

How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts are often confused because there are some similarities and overlaps. Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions.

Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to "Where is my order?".

An interesting thing happened over the last year or so when social division, misinformation, and mistrust was blossoming around the world: Businesses became the most trusted source of information. Edelman’s 2021 Trust Barometer shows the public trusts businesses over Non-Governmental Organizations, Governments, and the media. Despite the concern some have over AI and data gathering on customers, companies are still coming out on top.

For any business, every interaction with the customer has an impact on the brand’s image. But customer service operations are fast-paced and complex, and it can be challenging to maintain high service standards at all times — especially when you have multiple customer touchpoints. Fortunately, technology solutions like quality monitoring software have made it easier.

Your business probably interacts with hundreds of customers across various communication channels every day. Each interaction holds a vast amount of data regarding your customer’s concerns, expectations, and even about how satisfied they are with your service. Interaction analytics (IA) helps you analyze all this unstructured data to personalize service and avoid negative interactions. In this article, we’ll explore what interaction analytics is and how it can benefit your company.