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Fact vs. fiction - Understanding the role of generative AI in employee-facing applications (webinar recap)
In the rapidly evolving field of artificial intelligence (AI), it can be tough to distinguish between myth and reality. The challenge intensifies for organizations exploring the use of generative AI in employee-facing applications.
AI Agents: The next generation of AI-powered bots | Zendesk
💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The Future of Employee Experience with Jordan Katz, Chief Insights Officer at Simpplr
This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.
Zoom workplace AI revolutionizes team collaboration
With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.
How AI-powered tools can improve enterprise security
Developments in Generative Artificial Intelligence (GenAI) have had a huge impact on content creation, innovation, and collaboration. Everything from creating text, images, and videos, to sorting unstructured information, and generating or analyzing software code are easy to accomplish with the help of GenAI. But what can GenAI do when it comes to security?
Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast
💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.