Teams | Collaboration | Customer Service | Project Management

ConnectWise PSA Integration

In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration. The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.

Top 15 remote desktop monitoring software

Managing networks and computer systems round the clock are no easy task. You need to monitor how each remote device behaves, what devices join the network and more. Fortunately, remote desktop monitoring software tools help you with that. But if all you need is basic remote desktop monitoring, you can use employee monitoring tools to do the job while ensuring your employees work productively. But with several tools available today, which one is the best for you?

Centaurs, cyborgs & clones: 3 ways organizations are using artificial intelligence

The way we collaborate is going through a massive transformation. Already, there are many ways teams can use artificial intelligence to work together more effectively; as we move further into the future, it seems all but inevitable that the technology will have an even more profound impact on collaboration. While the emergence of AI-powered collaboration capabilities is no doubt exciting, organizations need to figure out how to balance innovative functionality with data sovereignty and security.

Top 10 Latest Features of Employee Management System in 2024

The employee management system is a technical program. It measures, analyzes, and maintains employee working hours and company workflow effectively. It caters to meeting the productive, social, and practical requirements of employees. Also, help them give their best efforts daily and in the right direction. Installation of a suitable workers management system is most prominent as per your business needs. Reducing the workload of the HR department is helpful.

21 Warning Signs of Unhappy Employees & Low Morale

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

Elevating Customer Support: Five Goals to Strive for in 2024

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Zendesk QA for Voice and AI agents | Zendesk product spotlight

Zendesk QA for Voice and AI agents | Zendesk product spotlight Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight Utilize secondary overflow groups with Zendesk advanced routing queues for better customer service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight Import data, apply dynamic filters, and set triggers based on custom objects. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.