Teams | Collaboration | Customer Service | Project Management

An astonishing 21.5% of billable hours go unrecorded due to inadequate tracking methods. That's a significant blow to any professional services organization’s bottom line. Thankfully, many businesses now harness the power of sophisticated time-tracking and invoicing tools to counter this issue. How do they work and why are they a game-changer for teams doing client work? We’ll break down the specifics below and give you our top five tool recommendations.

You could have the best talent pipeline in the world. However, without the right workforce planning tools on your team’s side, they won’t be working at their full potential. Imagine your team members are scrambling for real-time data on which project to prioritize (as opposed to getting all the information at their fingertips in one click).

Anu Bharadwaj, President of Atlassian, shares the hard-won lessons that help her foster connectedness on her teams in a distributed world.

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Get ready to discover the latest ethical employee monitoring software tools of 2024! Companies that use ethical monitoring gain an advantage by treating their employees fairly while keeping track of work. Ethical monitoring helps follow the rules, keeps the workplace fair, and ensures everyone feels respected. Ethical monitoring is vital for companies. Without the right tools, they face: This blog post will share the best ethical monitoring tools that can solve these problems.