Teams | Collaboration | Customer Service | Project Management

We’re starting the year off by bringing even greater flexibility to Scoro – from more easily adjustable role prices and more convenient time entry management to better customizable search settings.

Tier 3 help desk is the fourth layer in the five levels of IT support. Its main goals are to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing. Level 3 is typically the highest level of technical skill in the organization and involves roles such as server admins, network specialists, product engineers, and developers.

We often talk about the importance of customer service to today’s discerning customers. And while it’s true that we can't overstate the value of excellent customer service, it’s also true that there’s too much of a good thing when servicing customers. It’s called “overservicing,” and it can lead to diminishing returns for bottom-line-minded companies.

Leadership is not a prize you can get from a cereal box. It takes hard work, determination, and a strong vision to be an effective leader. On top of that leadership is even more crucial for success during hard times, as it shows you how to lead through the ups and downs of life. As a manager, you must provide guidance and support to your team, especially during challenging moments. In this blog post, we will discuss top tips for leading your team through a rough patch. Keep reading!

Process-based management is a type of business model that focuses on the structure and organization of processes within an organization. It seeks to identify, measure, monitor, and analyze how each process contributes to the overall effectiveness of the company. Process-based management can lead to improved efficiency, cost savings, and improved customer satisfaction. It also helps organizations better understand their operations and create better strategies for future growth.

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and confidential information stored and shared over these interconnected computers. So it’s no surprise that computer monitoring is vital for most businesses. But what is computer monitoring exactly, and how does it help your business?

Project management tools are means of achieving goals like planning, tracking, and managing a project to fulfill desired organizational targets within a set timeframe. An easy-customize tool is a software set that can be customized to meet the needs of a given project.

There are a lot of important metrics for agencies to track, and monitoring them is key to optimizing how you close deals. Your agency’s sales closing ratio is one metric that can tell you a lot about how effective you are at onboarding new clients — or converting qualified leads into new clients.

Award-winning, LA-based NCompass is a global, independent, women-owned business with over two decades of experience. Today, NCompass has grown into a full-service brand engagement and marketing solutions agency, serving Fortune 200 brands across entertainment and CPG, as well as lifestyle and esports brands.

If your team uses Slack, you already know what a crucial role it plays in bringing teams together and keeping everyone on the same page – whether you're working just a few feet away from each other in the same office – or working remotely, thousands of miles apart. It’s so much more than a messaging platform. The secret to Slack’s success is just how easy it makes it for you to integrate the tools you use everyday. Whether that’s Google Sheets, Zoom or Github.