Teams | Collaboration | Customer Service | Project Management

wire

Why Jira tickets, code comments or meeting notes are NOT long term specifications?

Oct 8, 2024 By Marco Conti In Wire
Working on a software project with an agile methodology means delivering constant improvements in small increments. This translates to frequent changes on the product level (what the product offers, how the user experience works) and on the technical level (how it works under the hood). Organizations typically track these changes using a ticketing system, such as Atlassian Jira, where tickets describe what needs to be implemented.
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miro

Get from idea to outcome faster with the new Innovation Workspace

Oct 8, 2024 By Jeff Chow In Miro
We’re thrilled to introduce the Innovation Workspace, the most significant product update in Miro’s history, to help teams innovate together, innovate faster, innovate their way, and innovate securely on one intelligent canvas. You’ve probably noticed that at Miro, we have a borderline unhealthy obsession with innovation. We love to see teams come together to create the next big thing. Because when it works, it’s beautiful.
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time doctor

5 easy & effective ways to automate your timesheet reminders

Oct 8, 2024 By Time Doctor In Time Doctor
Making on-time payments can become tricky if employees frequently fail to submit timesheets. So what’s the solution? With timesheet reminders, you can send automated alerts weekly, biweekly, or monthly to streamline the process and improve success rates. In this article, we’ll cover how timesheet reminders work, explore how they can benefit remote team managers, and look at how to save time with automated time tracking.
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CurrentWare

Improved Reporting, AD Security Groups, Category Descriptions, and More! (v10.0.2)

Oct 7, 2024 By Dale Strickland In CurrentWare
As a CurrentWare customer, these quarterly product updates are included at no additional cost as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way. We offer comprehensive documentation, training resources, and personalized support to ensure a smooth transition. Should you have any questions or need further assistance, please reach out to our support team.
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Discover Your Smart Employees with We360.ai | Boost Productivity and Employee Satisfaction!

Oct 7, 2024 By We360.ai In We360.ai
Are you aware of the hidden potential within your workforce? Many organizations overlook the most valuable asset—the employees who quickly adapt to new tools and technologies, enhancing their efficiency and productivity. With We360.ai, you can now identify, nurture, and incentivize these smart employees, allowing them to grow while contributing more to your organization. In this video, we'll show you how We360.ai helps you,
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From Chat to Zendesk AI Messaging: Community Event

Oct 7, 2024 By Zendesk In Zendesk
:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.
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Leapmax

A Comprehensive Guide to Workforce Planning and Analytics

Oct 7, 2024 By Leapmax In Leapmax
In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.
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Workflow: Notify the customer when a ticket is solved

Oct 7, 2024 By Zendesk In Zendesk
Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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Agent Home: What's New with Zendesk - Featuring Zac Garcia - Enterprise User Group Sept '24

Oct 7, 2024 By Zendesk In Zendesk
Agent Home: What's New with Zendesk - Featuring Zac Garcia During the latest Zendesk User Group Meetup, participants dove into Agent Home, an exciting new experience designed to enhance productivity through intelligent sorting, real-time updates, and collaborative support features. Zac Garcia, Zendesk Product Manager, discussed how the enhancements to Agent Home simplified the transition from the legacy agent dashboard, creating a smoother and more friction-free experience for users.
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