Teams | Collaboration | Customer Service | Project Management

10 critical factors to consider when choosing a chat server in 2025

‍ Choosing the wrong chat server can lead to severe issues like data breaches, loss of sensitive information, and operational disruptions. For example, the recent breach of AI aggregator OmniGPT exposed over 34 million lines of user conversations and 30,000 user emails and phone numbers. Similarly, DeepSeek's exposed database allowed unauthorized access to sensitive chat history and backend details.

Optimized ITSM & Customer Service for ISVs

Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.

Pros and cons of employee monitoring: is it the key to higher productivity?

Would your team be more productive if you knew exactly how they spent their work hours? You hire talented people because you trust them to do their jobs well. But how can you tell if they’re truly focused on their work—or if hours are slipping away on distractions? What if you could track productivity, ensure accountability, and eliminate time-wasting, all while giving employees the flexibility and autonomy they need to do their best work?

A More Secure Way to Authenticate AWS SES in Courier - IAM Role Support

Amazon Simple Email Service (Amazon SES) is widely used for sending emails at scale, but traditional authentication with IAM User credentials can be risky and cumbersome. Now, Courier supports IAM Role authentication for Amazon SES, offering a new, more secure way to authenticate without long-lived access keys. This method reduces the risk of credential leakage and simplifies credential management by using temporary, automatically rotated credentials.

The smart guide to employee social media monitoring

How do you track workplace social media use without losing trust? Have you ever stopped to think about how much time employees actually spend on social media during work hours? With employee social media monitoring becoming more relevant, internet usage during work hours might be more than you realize.

Dashboard gamification increases our sales activity

Flowbird, a CRM and software automation agency specializing in HubSpot, Pipedrive, and Make implementations, struggled with inconsistent sales performance and lack of real-time activity visibility. By implementing Geckoboard's TV dashboards, they transformed their sales culture through gamification and real-time metrics, leading to improved activity levels and faster deal progression. Jason Rainbird is the Managing Director at Flowbird.

25 professional goals to advance your career

Professional development goals are objectives that help you advance in your career. In addition to giving your work a direction and purpose, setting goals helps you decide where you want to go and the steps you need to get there. In this article, we describe how to create professional goals you really care about and offer real-life goal examples from Asana employees. When you plan a road trip, what do you think of first? Aside from fast food and gas mileage, road trips usually start with the destination.