Teams | Collaboration | Customer Service | Project Management

How data, technology fuel customer experience with Rivian's Diane Lye | CWZ Podcast

Nov 15, 2023 By Zendesk In Zendesk
On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future. 🕰 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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Tips and Tricks for Using Tymeshift I Zendesk and Tymeshift's Diving Deep Webinars

Nov 15, 2023 By Zendesk In Zendesk
At this webinar, we'll cover the most used Tymeshift Easter eggs that provide immediate value and enhance your Tymeshift experience. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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teamsupport

Best Practices for Growing Your Customer Support Team

Nov 15, 2023 By TeamSupport In TeamSupport

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.

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InvGate

6 Service Desk Trends to Look Out For in 2024

Nov 14, 2023 By Ariel Gesto In InvGate
2023 was a transformative and eye-opening year for the service desk, with various needs that had only been lurking in the background coming to the forefront. And as we embark on the journey into 2024, the dynamic landscape of IT Service Management (ITSM) continues to undergo an accelerated transformation, with emerging service desk trends setting the stage for a revolution in customer support and technical assistance.
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InvGate

Service Desk Standard Operating Procedure: Guide + Free Template

Nov 14, 2023 By Matt Beran In InvGate
Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.
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Optimize Operations and Drive Business Growth | Freshworks

Nov 14, 2023 By Freshworks In Freshworks
Imagine unlocking actionable insights, enhancing operational efficiency, and boosting customer service performance - all without the need for cumbersome analytical reports. Generative AI tirelessly analyzes performance data, identifies critical insights, and proposes optimizations that go beyond expectations. Need proof? Freshworks' beta customers efficiently directed over 14,700 tickets, saving agents a staggering 83% of time on ticket triaging. Whether your aim is streamlined operations or catalyzing business growth, watch how generative AI empowers organizations to achieve more with less.
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onedesk

New in OneDesk: November 2023

Nov 13, 2023 By Erin Richardson In OneDesk

OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you are using QuickBooks Online, you can even get paid. There are a lot of details to unpack in these features, but here are some of the highlights: There’s so much more to say about the Financials features in OneDesk. We will be writing articles and blog posts with a lot more info in the coming weeks.

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Tymeshift Reporting Features and Metrics I Zendesk and Tymeshift's Diving Deep Webinars

Nov 9, 2023 By Zendesk In Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. You'll learn more about:🎯 All the reporting options you have to work with🎯 Which reporting features to use for each circumstance🎯 Powerful metrics that everyone should keep in mind.
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