Zendesk is proud to announce our newest arrival—The Zendesk Suite. The Suite, as we call it for short, bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution that’s easy to try, buy, and set up, all at a great price.
Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.
Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.
