Teams | Collaboration | Customer Service | Project Management

What is business process automation? Tips to eliminate busywork

Business process automation (BPA) is the automation of complex business processes through the use of advanced technologies. By implementing automation solutions, your team can eliminate busywork and increase productivity. Discover the tasks you can automate with BPA. Looking for ways to eliminate busywork while improving team efficiency? Automation might just be your answer. Automating recurring tasks can save your team time and can even help prevent small day-to-day errors.

How to Make an Employee Schedule in Excel (+ Templates)

In this post, we’re going to walk you through an eight-step process for how to make a schedule for employees in Microsoft Excel. We’ll also share a few free Excel templates you can use to get started and highlight some of the benefits and disadvantages of using Excel for creating employee schedules. Related: You might also like our guides on how to make an employee schedule in Google Sheets and how to create an employee schedule in Google Calendar.

28 Free Employee Schedule Templates (Excel, Word, Sheets, & Docs)

Get a jump start on creating schedules in Microsoft Excel, Google Sheets, Microsoft Word, or Google Docs with these 28 free employee work schedule templates. We’ve provided lots of options for different scheduling types — including monthly, weekly, and daily options — as well as options for scheduling employees by location, project, or position.

Employee monitoring statistics companies need to know

Employee monitoring statistics companies need to know How much do companies actually track their employees? The latest employee monitoring statistics show that workplace surveillance is more common than ever, but the extent of monitoring varies. Some companies track employees to improve efficiency, security, and well-being, while others face privacy concerns and legal challenges.

From Inbox Anxiety to Burnout: How Communication Overload Hurts Your Team

Tired of constant pings and endless emails? Learn how communication overload adds to stress and burnout—and get practical tips to fix it. Plus, see how monitoring employee internet use can help your team stay focused and balanced.

Running outdated versions of Synapse is a problem

The German Federal Office for Information Security clearly states that it is good security practice to update software as soon as possible when there are new fixes published by the software manufacturer. Similarly, the Cyber Resilience Act in section 56 states: “One of the most important measures for users to take in order to protect their products with digital elements from cyberattacks is to install the latest available security updates as soon as possible.”

How Customer Messaging Platforms Can Improve Customer Satisfaction

Customer satisfaction now stands as the cornerstone of success in today's hyper-competitive market. Businesses realize that consumer loyalty swings on the quality of interactions provided. In fact, a bad customer experience causes many consumers—up to 49%—to abandon a brand they used to be committed to. Positive, significant interactions, on the other hand, foster trust and anchor enduring relationships.

Toxic productivity is no good-here's how to stop it.

Toxic productivity is more prevalent than ever, and it’s hurting our physical and mental health. In this article, we outline six concrete actions you can take to regain balance and break the cycle of toxic productivity for good. Forty percent of workers think burnout is an inevitable part of success. But the truth is, brute-force productivity isn’t sustainable in the long run.

The basics of critical chain project management

Critical chain project management (CCPM) is a project management methodology that helps you monitor essential resources and prioritize dependent tasks within a project. Learn how to use this framework to help your organization manage resources and complete projects as efficiently as possible. Imagine you’re a kid playing with building blocks. You can build whatever you want, but you only have a set number of blocks available to you.