Teams | Collaboration | Customer Service | Project Management

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

A career in sales can be very fulfilling, but it’s certainly not for everyone. With demanding targets, long hours, and many more pressures to contend with, sales professionals tend to experience something called sales burnout. Though a lot of salespeople thrive under pressure, anyone can experience burnout at work. It’s important to understand and curb burnout as much as possible to hold onto the best people on your team and help them reach their potential.

A flexible work policy can enable your hybrid team to be their most productive while on the clock. However, managing both in-office and hybrid teams can be tricky, especially without a reliable system for overseeing teamwork, tracking time, and measuring output. In this guide to productivity analytics for hybrid teams, we cover everything you need to know about these tools.

Setting project milestones can be the difference between success and failure in project management. Milestones are critical points in a project that marks progress toward a larger goal. Without effective milestones, it can be difficult to keep a project on track, and stakeholders may struggle to understand the progress being made. Milestones also allow you to identify potential issues early and adjust your approach as needed.

Every time I work on this content in Google Docs. Meanwhile, around 4.3 billion people are using Google worldwide now. That gives you an idea of how Google is blended into our day-to-day life. Google has accommodated your personal and professional arena. You'll find most offices and businesses use any of the Google tools.

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.

Remote work, that little accommodation everyone is after right now and for a good reason, is becoming increasingly popular. Nowadays, companies are more than ever exploring remote work options due to the financial, environmental, and health benefits of remote work. Remote work is here to stay, and remote workers need the right skills to succeed. But, what makes a remote worker successful? Is it the ability to work independently? Being able to stay organized and on task? Or is it something else entirely?

Every project manager wants to use robust project planning tools. After all, the mere thought of using a productivity-enhancing tool can put you into hustle mode, right? However, only 35% of project managers are somewhat satisfied with the current level of PM maturity. To add a layer of clarity to your decision-making, here are the 12 best project planning tools that can add value to your project management style and process.

With a system for measuring productivity levels, you can see which employees positively impact your bottom line the most and use their methods to level up the rest of your team. That said, choosing the right productivity metrics and implementing tracking systems are often the biggest roadblocks. Should you focus on quality or quantity? Do you need productivity software, or can you measure manually?