Teams | Collaboration | Customer Service | Project Management

Welcome to the digital era, where remote work is a growing trend and necessary for many businesses. This forecast indicates a gradual transition towards remote work setups. However, with this growing flexible workplace trend, project managers are finding themselves challenged to: This blog post will delve into the strategies for effectively managing remote teams. From communication tools to overcoming time zone challenges.

Product-led growth (a go-to-market strategy that uses the product itself as the primary means of growing the customer base) is an increasingly popular approach. It’s highly effective in the right situations, but marketing a product-led business is a little bit different. It might even require some adjustments to your marketing team structure — which is how we’ve ended up with a new approach called PLG marketing.

Which is better: One week off starting tomorrow, or four extra days off every month for the entire next year? A whole pie for dessert tonight, or a slice every night, forever? Five bags of potato chips (but you have to eat them all today), or a steady supply of free chips over the next 20 years? We all agree, right? The long-term play (or lifetime value) is better because long-term stability beats short-term success every time.

If you’ve ever wondered what the recipe for smooth agency operations is, you may be surprised to learn that the type of business you are – your size, how long you’ve been around, the services you offer – don’t apply. A creative agency of five can be wildly successful, yet an event agency of 2,500 can be stuck in a rut.

How would you describe your agency’s operations right now? Chaotic? Falling short? Missing a little something (organization, transparency, alignment)? If you recognize room for improvement, you’re in good company with two-thirds of the agency leaders who participated in our recent agency operations research.

You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business plan. So, where should you look for new clients? Whether you’re relatively new to the industry or already well established, you have plenty of options to find more clients.

When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams work more efficiently. However, both have downsides. SoftActivity lacks in-depth productivity insights, while ActivTrak has fewer security-focused features. So, which tool is the better choice for your organization, or is there a better option?

A few decades ago, working from home was a luxury. However, in the wake of the COVID-19 pandemic, remote work has boomed, and flexible work environments have become almost an expectation of employers. The accelerated shift to remote work has presented many challenges, particularly around communication, monitoring progress, and meeting deadlines. But it has also created many opportunities, such as access to more talent, better work-life balances, and enhanced company cultures.

Are your employees engaged at work? Chances are, they’re not. Data shows that only 32% of the American workforce is engaged in their work. That leaves a whopping two-thirds who feel some level of disengagement from their job. A company’s culture profoundly affects employee engagement levels, as well as other aspects like customer service quality and staff retention. Fostering a healthy workplace culture is highly important, and most people agree.