Teams | Collaboration | Customer Service | Project Management

Slack is where AI, agents and humans come together to drive growth.

Yesterday hundreds of thousands of organisations around the globe lost important services because of a fault in a datacentre in Northern Virginia, US. It’s yet another reminder of just how vulnerable centralised technology solutions are to global outages. Signal, Slack and Zoom were all among the many services to go down as a part of the AWS outage.

Managing IT systems can feel like a constant race against time. Servers crash, networks slow down, and hardware failures come out of nowhere. These issues disrupt operations and drain resources faster than anyone expects. If you’ve ever scrambled to fix an outage or avoid total downtime, you know the stress it brings.

Technology glitches can disrupt even the most well-thought-out business plans. A server crash, data breach, or inadequate support during critical moments can bring operations to a standstill. For many businesses, these issues feel like looming threats. Did you know that 93% of companies without a disaster recovery plan go out of business after significant data loss? That’s a concerning statistic no business owner wants to encounter.

A command center is always buzzing with activity. Imagine a major infrastructure failure has occurred, the kind that brings multiple agencies scrambling to a virtual command center. You have analysts coordinating field teams, urgent updates coming in from every direction, and decisions need to be made in seconds. Rocket.Chat v7.11 delivers the architectural backbone needed to support the kind of complexity that defines day-to-day operations in mission-critical environments.

Slack is where people, data, apps, agents, AI and workflows come together. It’s the only platform with the context to drive productivity at AI speed.

Element is focused on providing sovereign, secure and interoperable communications for the workplace; especially governments and public sector organisations. To date, this has centred on providing an enterprise-grade backend; Element Server Suite Pro. It gives end-user organisations (and the hosters that support them) everything they need to safely administrate end-to-end encrypted real time communications in line with corporate norms and compliance requirements.

There couldn’t be a more appropriate place for us to formally unveil our new Helm-based Element Server Suite (ESS) family of products than The Matrix Conference! Our new Helm-based deployments simplify setup and modification, enable automation and support configuration versioning. They also match our customers’ GitOps-centric operations.