Teams | Collaboration | Customer Service | Project Management

Courier Live: Controlling IoT using the Webhook Provider

Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

What's What at Zendesk: Stay connected in real-time with social messaging

Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.

How COVID Exposed Digital Transformation Leaders and Laggards

Almost overnight, COVID-19 amplified a performance gap between those companies that invested in technology innovation at scale before the pandemic and those that did not. It turned a performance gap into an abyss. The task now centers around how to hasten this kind of digital change during a crisis, even as many are falling behind. To persist and succeed, organizations of all sizes across industries will need to employ a new strategy with information management solutions as a centerpiece.

OneDesk for VARs & System Integrators

Learn how you can utilize OneDesk's helpdesk and project management features for Value Added Resellers (VARs) & System Integrators. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.