Teams | Collaboration | Customer Service | Project Management

Latest Videos

Troop Messenger - Text Search & Advance Filters

Find the features of text search and advanced message filters from the 3-dot menu. You can filter work conversations of the chat area by users, keywords, and by date-range. Use the data filters of; filter by image, filter by videos, filter by files, etc., over the group or in a one-on-one chat area to refine the conversation data in the way you want.

Troop Messenger - Group Profile

The group profile helps group members view the information by its name, purpose, profile image, and the group members list. You can get to know on which date and by whom it was created from the logs section!. Now, deleting chat conversations and files of the group has become easy. The group admin has special privileges to perform these actions on the chat data.

(rec) CRM-Today Webinar #1 for Bitrix24 Users

Well, you have CRM now... We are going to have a real-time webinar for those who are starting to work with Bitrix24 CRM system. It also will be interesting for those, who want to improve their performance and use the tool with 100% efficiency. We will be working on a case of average air conditioning company. It will allow us to illustrate what we do and explain why with relevant analogies.

OneDesk - What's the Difference Between Tickets and Tasks?

What is the difference between tickets and tasks in OneDesk? OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

AI Customer Service Case Study - Featuring Lingokids

An interview with the customer service team at Lingokids. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Tips for Writing & Enforcing Your Company's Policies - Business Tips | CurrentWare

When running a business, your policies need to be clear, concise, and consistently enforced. In this video CurrentWare’s marketing coordinator Dale Strickland shares with you the best practices for writing and enforcing company policies. This video will be using an Acceptable Use Policy as an example but you can apply these tips to any other policy you have.