With this teaser, you will get a quick update on what's new in RealtimeBoard. Welcome to the new RealtimeBoard, a flexible platform you can easily customize to your workflow.
When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them. Our omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business—where and when it’s right for them. Let us show you more in this short video.
Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.
TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.
At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.
Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.