Teams | Collaboration | Customer Service | Project Management

Teamwork.com is introducing AI credits. If your first question is “what’s this going to cost me?”, the short answer is that your credits come included with your plan, at no extra cost. Your plan price stays the same, and most of the AI you use day to day doesn’t use credits at all. What changes is how the bigger jobs you hand to AI are covered, like asking Ask AI for a report or having an agent prepare a client update.

A market positioning project that used to take a consulting team four to five weeks now takes two and a half days. That's not a forecast. It's what Michael Nenninger, former EVP of digital consulting at msg, described on a recent episode of the Leaders in Consulting podcast. His team built the work as an AI workflow: around 60 prompts, 15 sub-tasks, and a human checking quality along the way. The host did the math on air: that's 5% to 10% of the effort it used to take.

I have spent enough time in agencies to know how to price professional services projects badly. The reason most projects lose money has little to do with the pricing model on the proposal. It comes down to two things nobody systematises: what the work truly costs to deliver, and what happens to that cost after the client signs. This guide fixes both with a repeatable four-gate method.

In a services firm, your people are both the product and the cost, so service business profitability gets decided in five places at once. It's what you charge, what you collect, how much capacity you sell, who does the work and what the firm costs to run. This guide runs all five through one worked model. Then a Lever Sensitivity Test shows which lever to pull first, and it's rarely the one leaders reach for.

A project's margin is an output: it's whatever is left once pricing, staffing, hours, scope and billing have all had their say. Project profitability analysis is the work of tracing that number back to the decisions that produced it. In this guide, I'll walk you through the Five-Lever Margin Bridge and a six-step review that prices each cause in dollars. Then we'll test both on a worked example that reconciles exactly.

Most advice on cost overruns is really advice about the next project. Estimate better, add contingency, tighten the SOW. All true, and none of it helps the project that's 40% delivered and 55% spent right now. This guide is about that project. You'll get a weekly check I call the Burn Gap Triage, three moves for closing the gap, and the delivery habits that stop small leaks becoming write-offs.

Most guides on how to bill a client stop at the invoice: pick Net 30, send a tidy PDF, chase the late payers. That is the paperwork, not the billing. Billing a client profitably is a commercial decision you make long before the invoice goes out, and getting it wrong drains margin every single month. This guide reframes billing as a four-rung climb from work done to margin banked. Expect real numbers and the moves that actually shift the outcome.

Most searches for Smartsheet alternatives begin with a question I could never answer fast at an agency: are we actually making money on this account? I'd have four browser tabs open and still be stuck. One tab held the project plan, one the timesheets, one a finance export, and one a sheet nobody trusted. By the time I stitched them together, the month had closed and we'd already spent the margin. That's the trap with spreadsheet sprawl: the work is visible, but the money isn't.

Ask ten agency leaders what a client costs to deliver and it's likely some will quote you the delivery estimate. That number is almost always too low, because it counts the work that gets invoiced while ignoring the work that doesn't. This guide takes an idea borrowed from supply chains and rebuilds it for client delivery. It's a simple ledger that totals the true cost of serving a client, so you can see which accounts earn their keep.

Most guides treat picking a way to charge clients like picking a paint colour: here's the swatch card, choose what you like. That advice is now wrong, and it's costing firms margin every month. Before I joined Teamwork.com, I spent nine years in agencies watching the same thing happen, and it always started with a model nobody had really chosen on purpose. This guide reframes the decision around one idea, then hands you a test to make it.