Teams | Collaboration | Customer Service | Project Management

Freddy AI Agent by Freshdesk | 24/7 Self-Service & Instant Resolution

Jun 27, 2025 By Freshworks In Freshworks
Say hello to Freddy AI Agent, Freshdesk’s intelligent virtual agent built to transform customer support. In this video, learn how Freddy helps customers: Powered by AI Agent Studio, Freddy comes with: Supercharge your support with AI today.
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What is Freshdesk? Simplify Customer Support with Agentic AI Solution

Jun 27, 2025 By Freshworks In Freshworks
Looking to uncomplicate your customer support? Meet Freshdesk – an intuitive, modern customer service software that helps businesses deliver fast, personalized support at scale. In this short explainer, you’ll discover how Freshdesk solves today’s customer service challenges with: Whether you're a startup or enterprise, Freshdesk is built to scale your support and boost CSAT.
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Freshservice for MSPs: Scale Smart and Serve Better

Jun 24, 2025 By Freshworks In Freshworks
Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.
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Freshservice for MSPs: Scale Smart and Serve Better

Jun 19, 2025 By Freshworks In Freshworks
Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.
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Why empathy is a leadership strategy in the age of AI ft. Ashwin Ballal, CIO of Freshworks

May 29, 2025 By Freshworks In Freshworks
Freshworks CIO Ashwin Balla shares his perspective on his ‘always-evolving’ strategic role. In a career that has spanned sales, marketing, and engineering, Ballal has put empathy at the center. By putting himself in users' shoes, he's able to identify and eliminate pain points that technically-minded CIOs might never notice.
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The Modern CIO Perspective with Dennis Woodside | Sonja Browning Page

May 8, 2025 By Freshworks In Freshworks
The role of the CIO is evolving and, at the intersection of technology and business outcomes, stands a new kind of leader. In this conversation, Freshworks CEO Dennis Woodside sits down with Sonja Browning Page, Director Consulting Expert at CGI, to discuss how CIOs are stepping beyond IT management to drive real business impact. Learn how empathy, agility, and an outcomes-first mindset are redefining the future of IT leadership.#CIO.
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teamsupport

Leveraging Live Chat and Customer Distress Index (CDI) to Improve B2B SaaS Customer Experience

Jan 29, 2025 By Riley O'Donnell In TeamSupport
In the fast-paced realm of B2B SaaS, crafting an exceptional customer experience is not just beneficial—it’s essential. Your clients expect more than just standout software solutions; they demand responsive and engaging support. Here, we delve into leveraging two vital tools—Live Chat and TeamSupport’s proprietary Customer Distress Index (CDI)—and illustrate how their integration can elevate your customer experience strategies to new heights.
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