Remote work has become the norm. However, the need for meetings and discussion of working issues has not disappeared. Therefore, an important question arose: which program is better. The leaders are Skype and Zoom. I compared them by key settings and found a lot of useful things. By the way, the videoconferencing market is growing. According to studies, its volume will exceed $20 billion by 2024.

Happy customers are key to a successful business. They are also your biggest marketing strategy and greatest promoter. But at the same time, if a dissatisfied customer vents about your company to other people, it will have a huge negative impact on your business. With customer support constantly evolving, choosing the right type of customer service for your business might seem challenging.

The Mattermost platform is a powerful messaging tool that enables secure team collaboration. Rather than creating unique Mattermost plugins for each tool, Cognitio created a custom SMTP mail intercept capability that leverages AWS Lambda functionality and custom code to create integrations for a number of third-party applications.

Businesses have woken up to the reality of information access and management in a remote work situation. There are three immutable factors for remote work: So, what can companies do to manage information effectively in a remote work environment? Organizations must make critical information easy to find when needed.

Creating strong relationships with your customers isn’t something that happens overnight. And, every customer has a unique personality and perspective on business relationships. Ever been around a group of young pups? They may have the same parents and even look alike (i.e. adorable with tiny floppy ears) but talk about some unique personalities! It takes time and effort to understand individual pups and businesses alike, but once you do the end result is very rewarding.

Regardless of the type of business, every product and service needs to provide a great customer experience. That’s why the need for great customer experience specialists has been on the rise. The better the customer experience, the better your reputation, sales, and revenue will be. But what does a customer experience specialist do? And how can you hire the best ones?