Teams | Collaboration | Customer Service | Project Management

In a digital world dominated by algorithms and ad revenue, Mastodon offers something refreshingly different: a non-profit, open-source social network powered by people, not profit. In the latest episode of Wire Uncut, host Alexandra Remzso sits down with Andy Piper, Head of Communications at Mastodon, to discuss digital sovereignty, the power of open protocols, and why decentralisation might just be the future of social.

Startups often face setbacks due to operational lags. They know something is missing, but are unable to fix it. Managing projects or achieving milestones with limited resources is usually the most common challenge for any startup. While bringing resources aboard and infrastructure expansion might seem to be the solution, they turn out as expensive investments – in most cases. More capital deployment does not guarantee business success.

If your B2B business is aiming to grow in 2025 and beyond, then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can’t provide, whether that’s faster response times or new features, your business needs to manage their expectations.

Original post by Helen Cue What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people’s professional lives. Vision statements encapsulate these motivations in tidy declarations, and these derive from the values that people saturate them with.

At TeamSupport, we honor our employees who work hard every day to ensure that our customers have a smooth, easy customer service experience. However, getting our organization to run like a well-oiled customer service machine didn’t happen overnight. Here are our 5 steps on how to provide good customer service and create a truly customer-first team.