Teams | Collaboration | Customer Service | Project Management

The unfortunate legacy of employee monitoring has less to do with employee monitoring per se and more to do with management philosophies rooted in compliance and hierarchy. Early employee monitoring methods evolved from top-down, compliance-first management styles. As a result, the approaches relied on methods that weren’t exactly employee-friendly: Collaboration isn’t built in. Employees aren’t given agency. Well-being takes a backseat to hours worked.

Think you can skip a holiday party with your distributed team? Think again. Remote workers reportedly admit that they feel less connected to their colleagues. That’s why festive get-togethers — which offer people a chance to forge deeper bonds and build camaraderie — are even more important. Your holiday celebration doesn’t need to suffer just because you’re apart.

Slack’s Workforce Index uncovers new findings on how to structure the workday to maximise employee productivity, well-being and satisfaction.

With the evolving workplaces, more contact center teams are now working remotely which presents a challenge for remote organizations to measure employee behavior at work and ensure compliance with business policy and data privacy. Evaluating employee actions not only helps you predict workplace risks but also negates the impact on business reputation and client trust.

Starting a BPO (Business Process Outsourcing) venture can be both exciting and challenging. One of the key hurdles new BPOs face is acquiring clients. In this blog post, we’ll explore some effective strategies for optimizing your BPO startup, drawing inspiration from valuable insights shared in The Future Workforce Podcast interview with Nick Sinclair, Founder & Managing Director of TOA Global.

Has 2023 been a bumpy ride for your agency? Like you’re swimming upstream with one arm tied behind your back and a crocodile snapping at your heels? Whatever your experience has been this year, it’s sure to have been a disruptive one. From the ongoing economic and geo-political uncertainty, to shifting client and consumer behavior, to rapid technological change, the agency landscape is more complex and competitive than ever.

Project management is an intricate web of managing project roles, responsibilities, and tasks. And if you have multiple complex projects to handle on your plate, things can go South in the bat of an eyelid. Basically, without a project plan in place, ensuring prompt decision-making can become impossible. And the inability to complete milestones on time can become the primary reason for project failure. This is where the RACI matrix steps in as every project manager’s best friend.

We’re pumped! Simpplr has just been named a Leader in the prestigious 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions. This is big news for the world of internal communications and employee engagement! And we couldn’t be more grateful.