Teams | Collaboration | Customer Service | Project Management

Want to make sure unhappy customers get priority attention in Zendesk? In this episode of Unlocking Zendesk, Jude Kriwald shows how to use Intelligent Triage sentiment detection to automatically flag and prioritize tickets with very negative sentiment. With the right trigger, Zendesk can detect frustration and push those tickets to the top of the queue before an agent even opens them.

Overwhelmed by a pile of Zendesk tickets that all need the same update? In this episode of Unlocking Zendesk, Jude Kriwald shows how to use the bulk edit feature to save time and avoid repetitive work. Whether it is updating statuses, assigning tickets, or adding a note across multiple conversations, bulk edit helps you clear the queue in one go. Select and edit multiple tickets at once Update fields like status, assignee, tags, or comments Add internal notes or tags to track bulk updates Save time while keeping your workflows consistent.

Remote work is here to stay in 2025 —but staying productive, secure, and connected requires the right tools. From project management and communication to security and cloud storage, we’ve curated the Top 15 Essential Apps for Modern Remote Workers that will help you work smarter and collaborate seamlessly. Apps Covered in This Video: Workstatus Slack Microsoft Teams Discord Asana Trello Monday.com Google Workspace Microsoft 365 Dropbox NordVPN ExpressVPN Securden LastPass 1Password.

Catch Up —our favorite way to tackle unread messages. Here's the story behind how this much loved feature came to be.

In this episode of Wire Uncut, Alexandra speaks with Dan, Director of Marketing and Communication at XWiki, about the company’s journey as a European Libre Software provider. Dan shares how XWiki and CryptPad deliver secure, open source tools for collaboration and knowledge management. From powering corporate intranets and documentation hubs to enabling encrypted real-time teamwork, XWiki’s mission is to strengthen digital sovereignty in Europe.

Learn the basics of Asana rules, our automation tool.