Teams | Collaboration | Customer Service | Project Management

What is Employee Productivity? Insights, Strategies, Tools

In this guide, we break down everything you need to know about employee engagement and productivity. You’ll learn how to accurately measure performance, explore proven strategies for boosting motivation, and discover the essential tools — like Teramind — that can turn insights into action.

Self-hosted vs SaaS communication platforms: the differences that matter for regulated organisations

‍For organisations operating under GDPR, NIS2, or national security frameworks, the self-hosted vs SaaS communication platforms differences come down to one question: who controls the infrastructure your sensitive data lives on?

How customers are using Confluence Agents to turn knowledge into action

Since we first launched custom agents in May of 2024, we’ve seen teams use Rovo to build agents in Confluence that help them accomplish everything from turning customer feedback into PRDs to maintaining consistency across large sets of data and processes. And agents are getting even more popular, with over 5M invocations of agents every month. They take the foundation of knowledge that lives in Confluence, and act on it, saving customers over 200K hours in February alone.

Miro Flip Cards Tutorial - Create Interactive Reveals in Seconds

Static content loses audiences. Flip Cards in Miro turn presentations, workshops, and retrospectives into interactive experiences where participants engage instead of just watching. In this video, we show you how to add and customize Flip Cards, and walk through creative use cases from team icebreakers and retros to stakeholder feature reveals and learning materials. One click. One reveal. Way more engagement.

Best Digital Tools to Successfully Run a Remote AI Company

Remote work has completely changed how modern AI companies operate. Today, many AI startups and tech businesses manage distributed teams across different cities and countries while maintaining high productivity and steady growth. Remote employees often work more efficiently, enjoy better flexibility, and help businesses reduce office-related costs. However, running a remote AI company is not always simple.

Procedure recommendations: Get AI-generated procedures based on your ticket data | What's New

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.