Understanding outcome-based pricing: A results-driven framework
Learn how outcome-based pricing ties AI investment to measurable results, so businesses can evaluate value based on what agents achieve, not just what they cost.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
Four warning signs your AI and collaboration investments aren't paying off
96% of companies haven’t seen meaningful business value from AI. And yours might be one of them. IT leaders are spending big anyway – and wondering why projects still slip and service metrics refuse to improve. According to Atlassian’s AI Collaboration Index, 96% of companies haven’t yet seen meaningful business value from AI, despite widespread investment. AI has made it easier to get work done, but not easier to work together.
Automate code generation with Rovo Dev | Rovo Dev | Atlassian
Security vulnerabilities pile up. Your team doesn't have time to fix them fast enough. What if the fix happened automatically, the moment the ticket was created? In this video, we show how to combine Jira Automation with Rovo Dev to create a fully hands-off vulnerability remediation pipeline: Raise the tickets, walk away, come back to PRs. This is automated code generation with Rovo Dev: turn Jira Automation into your always-on security engineer.
Rovo Dev code review in GitHub | Rovo Dev | Atlassian
Ship safer code faster with Rovo Dev Code Reviewer, fully integrated into your GitHub pull requests. In this video, we’ll show you how Rovo Dev automatically reviews every PR against your team’s standards, not some generic checklist. Using a simple config file, you can teach Rovo Dev exactly what “good” looks like in your repo. What you’ll see in this demo: How to configure review-agent.md file with.
Run with Rovo Dev in bulk | Rovo Dev | Atlassian
In this video, we show how Rovo Dev lets you run multiple AI coding sessions in parallel, so a whole batch of Jira issues can move forward while you work on something else: 7 tickets. Zero context switching. This is Run with Rovo Dev in Bulk: scale your impact by letting the agent handle the repetitive work across your entire backlog.
How to Build a Call Center Workforce Management System
Call center WFM is the practice of managing your call center workforce with a proven framework or system. It combines forecasting, scheduling, real-time call center monitoring, and performance reporting into one operational framework. Whether you run a customer service center or virtual call center, this guide helps you to build a WFM system that actually works – step by step.
The Hidden Cost of Call Center Attrition
Attrition is not limited to employee turnover and hiring new ones. It’s an expensive process that costs your company money, knowledge, productivity, and time.
How to Automatically Convert Gmail Emails into Tickets
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.