Teams | Collaboration | Customer Service | Project Management

According to Teamwork.com's The Sprint to AI research, 50% of professional services teams say their PM tools fall short on data management and reporting alone. Another 42% cite resource management gaps, and 38% say profitability tracking is missing entirely. Your team probably owns PM software already. The question is whether you're getting your money's worth. For C-suite leaders and business owners at professional services firms, this is not a feature conversation. It's a revenue conversation.

Contact centers that close the gap between what business systems know and what agents know at the moment of pickup see measurable results fast. Caroline Howick, Team Manager for Pensions at Kent County Council, reports that Luware Nimbus boosted answer rates by 44% and cut wait times to just 30 seconds after deployment. That outcome reflects what happens when routing is intelligent and agents arrive at every call already informed.

Before I joined Teamwork.com, I spent years working in agencies where choosing project management software felt like picking a restaurant in a city you've never visited. The menus all look the same. The reviews contradict each other. And by the time you commit, half your team is already hungry enough to eat anywhere.

The gap between tracking project data and presenting it well is where most delivery teams lose time, credibility, and control. I've watched operations directors spend hours every week assembling status decks from three different tools, only to field the same questions from leadership that the data should have already answered. This guide covers what to track, when to track it, and how to present project data so it actually reaches the right people in a format they can act on.

A Complete Guide for HR Managers, Startup Founders & Business Owners.

Agencies grow by adding clients, not headcount. At some point the spreadsheets stop working.

How a modernized IT Ops team cut alert noise, slashed ITSM costs by 37%, and built a fully connected Ops platform that traces change and reclaims on-call sanity. The learnings in this blog post are based on the session, “From alert noise to action: How 24 Hour Fitness modernized IT Ops with Jira Service Management”, presented at Atlassian’s Team ’26 conference. You can check out this session and others on demand.

States, countries, and the EU have been developing AI regulations—this summer they begin enforcement.