What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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TeamSupport Integration with Salesforce
See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!
New Pipedrive integration - spend less time digging into your KPIs and more time selling!
In a busy sales team it’s almost impossible for everyone to know how the team is doing at any given moment and how individuals are contributing towards goals. Yet sharing up-to-date performance data with a live TV dashboard can have a huge positive impact on a team’s overall performance.
Mattermost Dev Talk - Incoming Webhooks
An introduction to Mattermost incoming webhooks. Presented by Martin Kraft, a Mattermost core committer.
Mattermost Dev Talk - Web App Workflow
Watch a presentation on the developer workflow for the Mattermost web app. Presented by Harrison Healey, a Mattermost core committer.
What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
Quick Replies on iPhone and Apple Watch
As another update to Riot.im mobile lands on Android (0.8.3) and iOS (0.6.12) — just a very quick update today to say that iOS now supports quick reply on iPhone and Apple Watch
Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up
Avail is building a community of responsible landlords and tenants by providing them with education, end-to-end tools, such as tenant screening, and customer service to support them in their rental experience. In this guest post, Co-founder and CTO Laurence Jankelow talks about how the Avail team went from pulling in different directions to uniting behind key KPIs and how that focus allowed them to scale.
Mattermost Dev Talk - Slash Commands
Watch a presentation on Mattermost slash commands. Presented by Jesse Hallam, a Mattermost core committer.