User engagement is the process through which users can interact with your app for its intended purpose. It is the fundamental pillar of effective app strategies. As per research, app engagement increased by 30% between 2019 and 2020 and 7% between 2020 and 2021. Even though acquiring new customers is challenging in its own right, it becomes even more complicated when the space is highly contested among different brands competing for users' attention.

Communication plays a crucial role in building long-term relations with clients. Businesses have multiple ways of communicating with their clients, including voice calls, messages, and emails. Among all channels, messaging is becoming increasingly popular due to its directness, ease, and comfort. However, when discussing about their communication channels, many businesses have a dilemma regarding chat vs. SMS.

Customers expect quick financial services from their banks as conveniently as possible. A recent Deloitte research points out this trend as banks try to distinguish themselves from their competitors by offering better customer service and enhancing customer experience. Leveraging fintech solutions and digital transformation, many traditional financial organizations are increasingly adopting chat banking, one of the recent addition to the banking industry glossary.

You’re trying to focus on coding, but office chatter keeps disturbing you. You want to reach your teammates, but they don’t respond to their emails. You’re trying to find a piece of information related to your current project, but you don’t know where to start. Do these scenarios sound familiar? We hope not. Developers’ tasks are complex as is. But sometimes, productivity issues can add to their woe.

Slack is one of the most popular instant messaging tools for organizations of all sizes. Due to its easy interface and features, many clinics and healthcare establishments prefer to use Slack for their everyday communication. HIPAA (Health Insurance Portability and Accountability Act) is a law that guides how to protect sensitive PHI (patient health information).

Distance learning and digital education have opened up many opportunities for students worldwide, allowing them to learn flexibly and conveniently. With course materials and lectures made available online, students can learn on their own terms. By leveraging online tools and resources, teachers can provide a personalized learning experience for students' needs and learning styles. Therefore, effective teacher-student communication is key to ensuring the success of digital education.

In 2020, companies were pushed to adapt to an unprecedented global pandemic. They shifted rapidly from an office-based workforce to a remote one. And with that went the protection of having employees connected through on-premise secure servers, which called for a remote work cyber security infrastructure to be installed. Employees had to configure the official devices through their home networks, and the IT department had to work at scale for remote work cyber security.

Organizations in FinTech are increasingly met with customer communication challenges due to their rapid growth. What are these challenges, and more importantly, how can you solve them? We’ve asked an expert: FinTech consultant Ellen Cibula.‍ Financial technology, or "FinTech," is a blanket term to describe any company that provides financial services using software and modern technology. The industry has exploded in recent years as more people opt for digital-only banking options.