Teams | Collaboration | Customer Service | Project Management

Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.

With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!

Add a social media button to your website or help center with this tutorial. Learn how to insert its code snippet into your header template.

Learn how to track quick answer exits vs. tickets in Zendesk Explore with step‑by‑step guidance.

Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.

Learn how to set up generative search that offers AI generated answers as a summary of your help center content.

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!

Learn how to install and use apps from the Zendesk Marketplace with the Time Tracking app as an example.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.