Customer enablement: What it is + why you need it
Customer enablement is critical to business success. When you educate and empower your customers, you enhance their experience and improve brand loyalty.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk
AI in e-commerce: How it's transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
Omnichannel AI Agents Live Demo: AI Summit Deep Dive
At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.
Agent Copilot Live Demo: AI Summit Deep Dive
At our Zendesk AI Summit Deep Dive Community Event Principal Solutions Consultant, Business Architect Asa Engel presented the benefits of how the power of how Copilot can increase agent productivity, deliver consistent service, and ensure unforgettable service for your customers.
Zendesk Community - AI Summit Deep Dive
In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction.
AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalised, and engaging.
AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Workforce management with Zendesk | Zendesk Customer Success
In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.