Teams | Collaboration | Customer Service | Project Management

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.

Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.

In this webinar, Teresa walks you through the essentials of workforce scheduling in Zendesk, covering both automatic and fixed shift setups. Learn how to create locations, define shift templates, assign agents, and generate schedules that fit your team’s needs. Plus, get tips on managing intraday activities, handling agent time off, and using bulk edits to save time. Whether you’re new to scheduling or want to optimize your existing process, this session will give you practical guidance to streamline your workforce management.

Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See how microsoft copilot integrates seamlessly with everyday apps like Teams and Outlook to keep employees productive. This deep dive shares practical tips to boost efficiency and deliver better experiences with zendesk AI tools. Whether you’re just getting started or want to optimize, this video will inspire you to unlock the full potential of AI-powered employee support.

Welcome to the recording of Zendesk’s Product Insights Exchange focused on Agent Home — your centralized workspace for managing tickets and customer conversations more effectively.

Learn how to fix the “is in use by a user” error when adding a new support email address in Admin center. Where can I ask questions?

Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address.

Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.