Teams | Collaboration | Customer Service | Project Management

InvGate

Enterprise Workflow Automation: Benefits, Examples, And Templates

May 27, 2024 By Kimberly Yánez In InvGate
Enterprise workflow automation is here to set digital shortcuts to automate repetitive tasks. Don’t get us wrong, this term is not new; the concept of workflow automation has been around for decades, evolving alongside advancements in technology. But now, growing organizations work alongside cloud computing, artificial intelligence, and robotics to build powerful tools to automate and streamline their workflows across the enterprise for greater efficiency and agility.
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Vivantio

Enterprise Service Management Software for MSPs: Outgrow All-in-One

May 23, 2024 By Vivantio Press In Vivantio
In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.
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InvGate

Change Request: Definition, Form, And Free Workflow Template

May 22, 2024 By Matt Beran In InvGate
Change is an inherent part of technology and Service Management — constantly evolving to meet new challenges and improve efficiency. In the realm of IT operations, the term "change request" is a pivotal tool for facilitating these necessary adaptations, guiding the transition of services and systems with precision and control. The concept of a change request spans multiple disciplines. However, keep in mind that this article zeroes in on its specific application within the service desk environment.
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startingpoint

Best Software For Operations Management: Finding The Right Solution

May 21, 2024 By StartingPoint In StartingPoint
The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions. With a deep knowledge of process automation software, workflow automation solutions, project management software, and task management tools, I'm here to guide you toward the best solutions tailored to your needs.
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Vivantio

AI-Powered Customer Service Solutions for Managed Service Providers

May 21, 2024 By Vivantio Press In Vivantio
The customer experience has become a critical differentiator for Managed Service Providers (MSPs) across industries. As consumers demand more personalized, efficient, and responsive interactions, the need for innovative customer service solutions has never been more pressing. Enter the transformative power of generative AI (Artificial Intelligence) in customer service, a game-changer that is redefining the way MSPs engage with their customers and deliver exceptional support.
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InvGate

How to Build a Flawless Onboarding Workflow [+Free Template]

May 14, 2024 By Matt Beran In InvGate
Employee onboarding can be a logistical nightmare if the process isn’t laid out just right. For this purpose, creating an efficient onboarding workflow is crucial. After all, you want your new hires to stick around and thrive, not run for the hills. To help with this process, this article dives into the nuances of developing an effective onboarding process, specifically utilizing the capabilities of InvGate Service Desk.
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InvGate

New InvGate Service Desk's No-Code Workflow Builder

May 13, 2024 By Celeste Mottesi In InvGate
Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. With this in mind, we’ve just redesigned InvGate Service Desk’s no-code Workflow Builder to make the experience much more accessible.In a nutshell, we kept all the functionalities our users already enjoyed but simplified the UX/UI, reduced the learning curve, and added some pre-built processes so you don’t need to start from scratch.
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startingpoint

5 Basecamp Alternatives & Competitors [Tried & Tested]

May 10, 2024 By StartingPoint In StartingPoint
For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.
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Vivantio

Service Management Implementation: Path to ITSM Success

May 9, 2024 By Vivantio Press In Vivantio
Service management implementation plays a crucial role in achieving ITSM success. Organizations worldwide face the challenge of delivering high-quality services efficiently and effectively. That’s where service management implementation comes in. By implementing robust ITSM processes, you pave the way for streamlined operations, improved service delivery, and enhanced customer satisfaction.
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